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Your upgrade questions

Answers to your questions about the Windows 10 upgrade and other related topics.

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Please see below for answers to common questions we've been asked.


What will happen to my files when I upgrade to Windows 10?

If you use a Windows 7 University managed computer and save all your files on your Desktop or in your Documents folder, these files will be automatically saved to your personal network storage (P: drive) and will be available on your Windows 10 computer. 

In some cases, colleagues may have data stored on their computer's hard drive, so please read our information on Locating and backing up your data, before you upgrade.

I use additional or specialist software applications, what will happen after the upgrade?

This depends on how they were installed. There are three likely options:

  1. In most cases, additional applications are added to University managed computers through the Software Center. These can be installed by you without having to contact the IT Support Centre – when your computer has been upgraded, double-click on the Software Center icon on your computer’s desktop and search for the application there.

  2. Other applications may have been downloaded from the Electronic Software Delivery (ESD) service. This is more likely if an application has been paid for. The license information will either be available on the Transaction History section of the ESD or it would have been emailed to you when you bought it. We will need to see the license information for any purchased software before we are allowed to install it – please ensure you have this information available.

  3. In the case of very specialist software, you may have bought this privately, and you will need to have access to the installation media or files, and we will need to see its licences information before we are allowed to install it.

In all of the above cases, we may be unable to install the software if it is out of support with the manufacturer; out-of-support software may cause a risk to your computer or the University network. This would need to be dealt with on an individual basis – please contact the IT Support Centre for any queries on this.

I use Adobe Acrobat Professional XI – how do I re-install this?

Unfortunately, Acrobat Professional XI is no longer supported by Adobe and cannot be reinstalled, as unsupported software may cause a risk to your computer or the University network.

If you need to do basic editing of PDF files, you can do this using Corel PDF Fusion which is available for free on University managed computers:

  1. Double-click on the Software Center icon on your computer’s desktop
  2. Search for PDF fusion.
  3. Click on the PDF fusion icon
  4. Click Install.

If you need to do more advanced PDF editing which can only be done using the full version of Acrobat, you will need to buy a newer version. Contact the IT Support Centre to discuss.

What will happen to my department's specialist lab equipment (or similar) which uses Windows 7?

We understand that there may be cases where upgrades may be difficult, and we can plan for those. When we do upgrade these computers, it will be on a case by case basis. Our focus is on computers on the University network.

Contact the IT Support Centre, and they will arrange for a colleague to talk about your specific requirements.

I previously archived my emails – how do I ensure these are still available after the upgrade?

Some people chose to archive their emails to free up space on their email account, and this archive is likely to be stored on their hard drive.

If you have never archived your email, these instructions don’t apply to you and you can ignore this question.

If you have archived your email, please read the “Backing up your Outlook archive” section on our “Other Backups” page.

I use Linux, will this still be supported with the move from P:drives to OneDrive?

You will still have access to your P: Drive, and as there is not yet any official OneDrive software for Linux, you will still retain access to Dropbox Business and P: drives for the foreseeable future. However, you will still be able to access your OneDrive content through a web browser. 

I use IMAP for my email - will this be available when I’m transferred to Office 365?

Yes – and there will be instructions so you can get set up.