Questions about email or Office 365?
18 May 2020
If you're having issues accessing email, this may be related to the Office 365 transfer
As you are hopefully aware, the University is moving staff and postgraduate research students to Office 365.
Due to the accelerated approach approved by the University's Senior Leadership Team, it means that most of our people are being informed of this at short notice, sometimes just a few days.
While not all current email-related IT Support queries are related to Office 365, a large proportion of them are, so here's some information about how you can get support for your enquiry.
There are three common scenarios:
Scenario 1: Your email and calendar information has been transferred to Office 365
In advance of your transfer to Office 365 for email and calendar, you should have received at least two emails from the IT Services End User Computing Team (firstname.lastname@example.org) with information. Due to the short notice, it's possible that you may have not seen these emails if you've been on leave or otherwise unable to check your email over the past few days.
If you're using a University managed computer, your settings should have been automatically changed so you can access your email and calendar as normal, with no interruption.
If using email on a mobile device, your settings will need to be changed.
If you're having problems or if you're not using a University managed computer, please read the Office 365 guides and resources page:
If the information on the above page doesn't help, or you have other enquiries (such as logging in, not seeing what you'd expect to see, help with shared accounts etc), you'll need to contact the IT Support Centre:
Scenario 2: You're not sure if your email and calendar information has been transferred to Office 365.
If you don't know whether your email has been transferred, you can test this by logging into Office 365 Outlook on the web:
If you're able to log in to the new blue web app and see all your emails, you have been transferred to Office 365, and you can read the Office 365 guides and resources page for information:
Bear in mind that if you're using Outlook on a University managed computer, then it may not look too different.
If you get an error message then it's likely that your account hasn't been transferred. If you need more advice, contact the IT Support Centre:
Scenario 3: Your email and calendar information has not been transferred to Office 365
If your account has not yet been transferred to Office 365 and you're having problems with your email (or any other IT query), please contact the IT Support Centre:
If you have a general enquiry (ie, not asking for technical support) about your transfer to Office 365, please contact IT Services' End User Computing Team
Important note: the EUC team are only able to answer general questions about Office 365 or Windows 10 upgrades. They won't be able to answer enquiries about any other topic.